At Touching God’s People, we are committed to protecting the privacy, dignity, and personal information of our clients, their families, and our staff. We understand that we work with sensitive, personal data, and we take our duty to handle this information responsibly very seriously. This Privacy Policy statement explains how we collect, use, store, and protect personal information during your visit to our website. In certain circumstances, your information may be disclosed as required by law. TGP complies with California law to help protect your information.
1. Information We Collect
We may collect and store information necessary to provide and maintain specialized care and support services. This may include:
- Personal Identification Information: Names, addresses, dates of birth, social security numbers (if needed for funding/billing), email address, and phone number.
- Sensitive Health & Disability Information (PHI): Medical history, diagnosis, behavioral plans, medication records, and individual service plans (ISPs).
- Family/Guardian Information: Names and contact details of legal guardians, caregivers, or emergency contacts.
- Financial Information: Payment information, insurance details, and funding source date (e.g. state waiver programs) and records of services provided.
2. How We Use Your Information
We use your data for the following purposes:
- Treatment: Coordinating care with doctors and specialists.
- Billing and Payment: To invoice you for services rendered and process payments.
- Operations: Quality improvement, staff training, and compliance audits.
- Legal Compliance: To comply with regulatory requirements regarding call logging and fraud prevention.
3. Your Rights
- Access: You have the right to request copies of your records.
- Correction: You may request updates to inaccurate information.
- Consent: We will ask for authorization before sharing information with non-essential entities.
4. Sharing Your Information with Third Parties
We do not sell your personal data. We may share information with trusted partners:
- Service Providers: Payment processors and billing systems who agree to keep data confidential.
- Legal Authorities: When required to do so by law, subpoena, or government order, particularly for lawful interception or fraud investigation, and contracted providers.
5. Security Measures
We use physical, electronic and procedural safeguards (e.g., locked files and encrypted emails) to protect your information from unauthorized access.
6. Change of Policy
We may update this policy. Updates will be posted on our website and communicated to stakeholders.